Lans Holdings Pvt Ltd – Return & Exchange Policy

At Lans Holdings Pvt Ltd, we aim to provide you with the best shopping experience and ensure you are fully satisfied with every purchase. However, if your order isn’t quite right, our return and exchange policy is here to help.

Conditions for Returns and Exchanges:

  • Returns are accepted within 2 days from the date of delivery.
  • Items must be in their original condition with tags attached and packed securely in the original packaging as received.

Reasons for Returns or Exchanges:

  • Damaged Fabric
  • Print OR Embroidery Defects

Return and Refund Process:

  • 1. Notify us of the return within 2 days of receiving the item by contacting our customer service team.
    2. Pack the item securely, ensuring it meets the conditions outlined above.
    3. Customers are responsible for the courier charges associated with the return.
    4. Once the returned package is received and inspected, refunds will only be processed for items with fabric damage or garment defects.
    – Refunds will be made via bank transfer to the respective customer.
    5. Cash refunds are not applicable for reasons other than fabric damage or garment defects.

Exchange Policy:

  • – To minimize exchanges, customers are required to verify the fit of the garment before requesting an exchange.
    – Exchanges are subject to a fixed charge of Rs. 850, and an additional **Rs. 150 per item.
    – Exchanges will only be processed after receiving the item in its original condition.
    – Customers can exchange an item for another from our catalog; no cash refunds are provided for exchanges.

Shipping Costs for Returns:

  • Customers are responsible for the Rs. 850 shipping fee when sending the item back and for receiving the exchanged item.
  • Return your product to: 37/D Temple road, Balanagala, Katugasthota.
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Need Assistance?

For any questions regarding your returns or exchanges, please contact us at lansgarment@gmail.com or +94 77 459 2096.