Lans – Return and Exchange Policy

Lans Holdings Pvt Ltd – Return and Exchange Policy

At Lans Holdings Pvt Ltd, we are committed to providing you with the best shopping experience. Please carefully read our updated Return and Exchange Policy below:

Conditions for Return:

• Returns are accepted within 2 days from the date of delivery.
• Items must be in their original condition with tags attached and packed securely in the original packaging as received.

Reasons for Return:

• Damaged Fabric.
• Print Defects.

Return and Refund Process:

1. Notify us of the return within 2 days of receiving the item by contacting our customer service team.
2. Pack the item securely, ensuring it meets the conditions outlined above.
3. Customers are responsible for the courier charges associated with the return.
4. Once the returned package is received and inspected, refunds will only be processed for items with fabric damage or garment defects.

• Refunds will be made via bank transfer to the respective customer.

1. Cash refunds are not applicable for reasons other than fabric damage or garment defects.

Exchange Policy:

• Customers are required to verify the fit of the garment before requesting an exchange.
• Exchanges are subject to a fixed charge of Rs. 850, and an additional Rs. 150 per item.
• Exchanges will only be processed after receiving the item in its original condition.
• Customers can exchange an item for another from our catalog; no cash refunds are provided for exchanges.