Lans – Return and Exchange Policy

1. Lans Holdings Pvt Ltd – Return & Exchange Policy
   At Lans Holdings Pvt Ltd, we are committed to ensuring your satisfaction with every purchase.
2. Please take a moment to review our updated Return and Exchange Policy:

Returns

Eligibility for Return

Exchange delivery will take a minimum of 6 working days.

You must inform us within 2 days of delivery if you’d like to return or exchange an item.

The item must be unworn, with tags attached, and securely packed in the original packaging.

Accepted Reasons

• Fabric damage
• Print or stitching defects

How to Return

Inspection & Refund: Once we receive and verify the defect, we’ll process your refund via bank transfer

Notify Us: Contact our customer service team within 2 days of receipt.

Pack Securely: Ensure the item is unworn, tagged, and in its original packaging.

Free Pickup: We’ll arrange courier collection at no cost to you.

Exchanges

Eligibility for Exchange:

• Items must meet our return criteria: initiated within 2 days of delivery, unworn, with tags attached, and in original packaging.

Exchange Procedure:

1. Request an Exchange: Contact our customer service to confirm your item meets the exchange criteria.
2. Courier Pickup: Once approved, we’ll book a courier to collect your original item
3. Dispatch: After we receive and inspect the returned package, we’ll dispatch your replacement item within4-5 working days
4. No Style or Colour Changes:
   Please note that exchanges are only allowed for the same product, size, and specifications. As all Lans products are made-to-measure, we are unable to accommodate style or colour changes during the exchange process

Exchange Fees:

Cash refunds are not provided for exchanges; the fee applies per exchange.

A fixed fee of Rs. 850 is payable upon delivery of the new package.